Senior Customer Success Lead — Funnel Owner & Coaching

Media Plus LLC; Hampton (VA); On-site; USD 77,000 - 122,000; Part time

Job summary

Media Plus LLC in Hampton, VA is seeking a Senior Customer Service Representative to lead demand generation efforts and manage the sales funnel from first touch to closed-won. The role includes coaching junior reps, refining demos, and designing landing pages to boost conversions.

You will leverage ServiceNow and verbal communication tools to automate outbound efforts, network at local events, and help scale revenue with a senior title that grows as you prove yourself.

Qualifications

• 7 years of sales-marketing cycle experience.
• Experience with CSAT reporting or customer feedback metrics.
• Demonstrates professionalism, integrity, and discretion with sensitive information.
• Demonstrates curiosity and willingness to ask clarifying questions before decisions.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently.
• Coach junior reps through their first deeply-curious negotiation.
• Sit in on demos and tighten the script after every loss.
• Design landing pages and conversion funnels that turn traffic into customers.
• Trade weekly notes with product on what Hampton buyers request.
• Own the funnel from first click to closed-won, top to bottom.
• Attend Hampton networking events with a reason to follow up.
• Use ServiceNow and Verbal Communication tools to automate and scale outbound efforts.

Skills

Resilience

CSAT Reporting

Professionalism

Curiosity

Email tone

Tools

ServiceNow

Verbal Communication tools

Job description

Media Plus LLC in Hampton, VA is seeking a Senior Customer Service Representative to lead demand generation efforts and manage the sales funnel from first touch to closed-won. The role includes coaching junior reps, refining demos, and designing landing pages to boost conversions.

You will leverage ServiceNow and verbal communication tools to automate outbound efforts, network at local events, and help scale revenue with a senior title that grows as you prove yourself.