Senior Customer Service Representative

Media Excellence Group; Harrisonburg (VA); On-site; USD 82,000 - 118,000; Full time

Benefits offered by this job

Growth path with milestones

Mentor on-site

Benefits that make staying easy

Job summary

Media Excellence Group in Harrisonburg, VA is seeking a Senior Customer Service Representative to drive sales and coach a growing team. The role offers a base salary between $82,000 and $118,000, with a clear growth path and a mentor who shows up to help you succeed.

You will open doors in Harrisonburg, deliver compelling product demos, and coordinate cross-functional launches while leveraging HubSpot Service Hub to gauge buyer readiness.

Qualifications

• Listening that makes the other person feel heard.
• Professionalism and innovation.
• Proven track record delivering results as a Senior Customer Service Representative.
• Grit to debug at 4pm on a Friday.
• Ability to learn new sales and marketing systems quickly.
• Thrives both independently and in a tight-knit team.

Responsibilities

• Open doors in Harrisonburg, VA that a senior title alone can't
• Turn Media Excellence Group's differentiator into a thirty-second pitch
• Find the problem-solving hook that makes Harrisonburg, VA prospects lean in
• Feed sales the HubSpot Service Hub signals that say a buyer is ready now
• Sit in on demos and tighten the script after every loss
• Sell the unpretentious roadmap, not just today's feature set
• Coordinate cross-functional launches with creative, product, and operations
• Deliver persuasive product demos to community-minded buyers and stakeholders

Skills

Listening

Professionalism

Innovation

Senior CSR experience

Grit

Learning new systems

Teamwork

Tools

HubSpot Service Hub

Job description

We built the Senior Customer Service Representative seat at Media Excellence Group for someone who can sell at $82,000 - $118,000 stakes and coach the team that follows. This deeply-curious senior role offers $82,000 - $118,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Open doors in Harrisonburg, VA that a senior title alone can't
• Turn Media Excellence Group's gloriously-unglamorous differentiator into a thirty-second pitch
• Find the problem-solving hook that makes Harrisonburg, VA prospects lean in
• Feed sales the HubSpot Service Hub signals that say a buyer is ready now
• Sit in on demos and tighten the script after every loss
• Sell the unpretentious roadmap, not just today's feature set
• Coordinate cross-functional launches with creative, product, and operations
• Deliver persuasive product demos to community-minded buyers and stakeholders

What You'll Bring

• The kind of listening that makes the other person feel heard
• Solid Professionalism grounding, plus Innovation you can pick up on the fly
• Proven track record delivering results as a Senior Customer Service Representative
• The grit to debug at 4pm on a Friday without complaint
• Ability to learn new sales marketing systems quickly and apply them effectively
• Ability to thrive both independently and as part of a tight-knit team

Think of Media Excellence Group as the quality-obsessed engine behind some of the most trusted sales marketing products on the market. We build an environment where quietly-ambitious ideas get tested quickly and credit is shared fairly.

Expect a $82,000 - $118,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Media Excellence Group easy.

The search is live, the seat is funded, and we are interviewing this week.