Senior Customer Success & Revenue Lead

Energy Innovation Corp; Clarksville (TN); On-site; USD 82,000 - 108,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Annual bonuses tied to team results

Job summary

Procter & Gamble in Clarksville, TN is seeking a Senior Customer Service Representative to drive the revenue engine and own key customer interactions. The role blends strategic outreach with hands-on sales marketing efforts, offering substantial ownership and potential bonuses.

You will engage buyers, run discovery calls, and translate complex Salesforce data into clear business benefits while collaborating with teams to meet revenue targets.

Qualifications

• Customer-focused outlook with strong interpersonal skills.
• Strong time-management skills and a bias toward action.
• Experience translating Salesforce Service Cloud complexity for a non-technical audience.
• A solid foundation in Written Communication, refined over 5+ years.
• Roughly 5+ years operating in a similar Senior Customer Service Representative position.

Responsibilities

• Find the boldly-pragmatic hook that makes Clarksville, TN prospects lean in.
• Keep Clarksville renewals from slipping by owning the timeline.
• Pitch Procter & Gamble's offering to buyers who haven't heard of us yet.
• Run discovery calls that uncover budget without asking for it.
• Analyze campaign metrics and optimize spend against revenue targets.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Deliver persuasive product demos to customer-centric buyers and stakeholders.
• Map buyer pain to Procter & Gamble's pitch deck, slide by slide.

Skills

Customer focus

Time management

Written communication

5+ years experience

Non-technical translation

Tools

Salesforce Service Cloud

Job description

Procter & Gamble in Clarksville, TN is seeking a Senior Customer Service Representative to drive the revenue engine and own key customer interactions. The role blends strategic outreach with hands-on sales marketing efforts, offering substantial ownership and potential bonuses.

You will engage buyers, run discovery calls, and translate complex Salesforce data into clear business benefits while collaborating with teams to meet revenue targets.