Hybrid Senior Customer Success & Sales Strategist

Energy Innovation Corp; Buffalo (NY); Hybrid; USD 69,000 - 102,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits for life beyond Buffalo

Job summary

Capital Management Corp in Buffalo, NY is seeking a Senior Customer Service Representative to drive momentum in our CRM-driven sales marketing conversations. This hybrid role offers hands-on ownership, a clear ladder for career growth, and a generous compensation package.

You will analyze campaigns, optimize spend against revenue targets, and mentor a team to emphasize value selling over discounts. Remote-friendly extension and growth benefits are included.

Qualifications

• 6+ years in a Senior Customer Service Representative role.
• Ability to distinguish a fire drill from an actual fire.
• Experience owning sales/marketing decisions in a NY market.
• Hands-on with Freshdesk workflows and tooling.
• Comfort in a fast-growing hybrid team.
• Meticulous attention to detail across deliverables.
• Reliability to enable management to stop frequent check-ins.

Responsibilities

• Drive sales marketing conversations buyers trust in Buffalo.
• Tune ad creative to lower cost-per-lead.
• Open doors in Buffalo, NY beyond the senior title.
• Analyze campaign metrics and optimize spend against revenue targets.
• Pursue warm referrals ahead of competitors.
• Coach the team to focus on value selling over discounts.

Skills

Customer service

Hybrid teamwork

Attention to detail

Sales mindset

Education

6+ years in Senior Customer Service Representative role

Tools

Freshdesk

Job description

Capital Management Corp in Buffalo, NY is seeking a Senior Customer Service Representative to drive momentum in our CRM-driven sales marketing conversations. This hybrid role offers hands-on ownership, a clear ladder for career growth, and a generous compensation package.

You will analyze campaigns, optimize spend against revenue targets, and mentor a team to emphasize value selling over discounts. Remote-friendly extension and growth benefits are included.