Remote Senior Customer Success Executive Enablement
ServiceNow
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Benefits offered by this job
Job summary
ServiceNow seeks a Senior Customer Success Executive to own post‑sale relationships, drive sustained value, and increase retention for its most strategic accounts. You will guide executive stakeholders, align business objectives with ServiceNow capabilities, and influence multi‑workstream programs at the highest level.
You will mentor teams, collaborate with sales for product adoption plans, and help expand relationships across the platform while prioritizing risk mitigation and customer
Qualifications
- 15+ years in client-facing roles focused on account management or transformation leadership.
Responsibilities
- Lead high‑complexity transformations for strategic customers, aligning governance with objectives and value delivery.
- Identify professional services opportunities through roadmap and adoption analyses, providing pre‑sales support as needed.
- Partner with Impact teams, leveraging customer insights to craft executive‑ready narratives.
- Shape customer organizational strategy by identifying trends and aligning delivery with market demands.
- Standardize delivery methodologies and ensure governance and quality standards are followed.
- Mentor other Customer Success resources on transformation best practices and product evolution.
Skills
Tools
Job description
ServiceNow seeks a Senior Customer Success Executive to own post‑sale relationships, drive sustained value, and increase retention for its most strategic accounts. You will guide executive stakeholders, align business objectives with ServiceNow capabilities, and influence multi‑workstream programs at the highest level.
You will mentor teams, collaborate with sales for product adoption plans, and help expand relationships across the platform while prioritizing risk mitigation and customer
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