Hybrid Customer Success Manager: Growth & Retention

Funnel; United States; Hybrid; USD 95,000 - 135,000; Full time

Job summary

Funnel is seeking a Customer Success Manager (CSM) to be the primary contact for customers, driving retention and measurable value across onboarding, adoption, business reviews, and renewals. You will own the customer relationship end-to-end and work with cross-functional teams to ensure strategic alignment and success.

Responsibilities include guiding value realization with Funnel Data Hub and Funnel Measurement, pursuing upsell opportunities, maintaining CRM accuracy in HubSpot, and supporting

Qualifications

• 3-5+ years of experience in a client-facing role (Customer Success, Account Management, or similar).
• Strong analytical skills and data-driven approach.
• Experience identifying and mitigating churn risks and navigating commercial discussions.
• Fluency in English; another major European language is a plus.

Responsibilities

• Own Customer Success: onboarding, adoption, and expansion aligned to goals.
• Run Business Reviews: present ROI and value as a strategic partner.
• Drive renewals and growth: lead renewals and upsell/cross-sell opportunities.
• Negotiate and close deals: handle pricing and multi-year agreements.
• Maintain CRM excellence in HubSpot: track renewals and deals.
• Collaborate cross-functionally with Product, Marketing, Solutions, Partner and Sales teams.

Skills

Customer-centric

Revenue-minded

Proactive & Analytical

Resilient and Driven

Organized & Disciplined

Strong communicator

Negotiation

Collaborative

Curious learner

English proficiency

Tools

HubSpot

Job description

Funnel is seeking a Customer Success Manager (CSM) to be the primary contact for customers, driving retention and measurable value across onboarding, adoption, business reviews, and renewals. You will own the customer relationship end-to-end and work with cross-functional teams to ensure strategic alignment and success.

Responsibilities include guiding value realization with Funnel Data Hub and Funnel Measurement, pursuing upsell opportunities, maintaining CRM accuracy in HubSpot, and supporting