Senior Customer Success & Growth Manager – Remote

ActiveProspect; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Flexible vacation

Retirement match (3%)

Health, dental, vision, life insurance

Job summary

ActiveProspect is seeking a results-driven Customer Success / Account Manager with deep experience in lead generation and marketing tech. You will advise partners, optimize lead performance, and ensure compliance with consent and regulatory requirements to drive retention and growth.

You will manage tiered accounts, build multi-threaded relationships with decision-makers, conduct strategic reviews, and collaborate across Sales, Implementation, Support, and Product to improve the customer journey

Qualifications

• 8+ years of experience in Customer Success, Account Management, or Client Services within lead generation, performance marketing, marketing technology, or a lead marketplace.
• Demonstrated experience managing relationships with lead generators, aggregators, publishers, lead buyers, or marketing agencies.
• Strong understanding of lead acquisition, lead routing, lead distribution, data quality, and performance reporting.
• Experience managing lead quality and distribution challenges, including buyer requirements, lead rejections, duplicates, response times, lead scoring, and conversion optimization.
• Working knowledge of consumer consent capture, documentation, disclosures, and compliance-related workflows, including the ability to collaborate with legal and compliance teams on regulatory matters.
• Strong analytical skills with experience leveraging lead volume, acceptance rates, conversion rates, CPL, revenue per lead, and source performance to drive customer success and identify growth opportunities.
• Proven ability to build strong customer relationships, manage competing priorities, and translate business objectives into actionable strategies.
• Strong communication, problem-solving, and cross-functional collaboration skills.
• 25% travel required.

Responsibilities

• Manage a portfolio of accounts that includes both Tier 1 and Tier 2 partners & customers.
• Build and nurture long-term, multi-threaded relationships with multiple key stakeholders per account, including decision-makers and champions.
• Conduct strategic reviews throughout the year for accounts, aligned to customer goals and KPIs
• Become a subject matter expert in your client’s business models, industry dynamics, and evolving needs.

Skills

Customer Success

Account Management

Lead Generation

Data Analytics

Cross-functional Collaboration

Compliance & Regulatory

Strategic Planning

Communication

Travel readiness

Tools

Salesforce

CRM Systems

Omni

Excel

Job description

ActiveProspect is seeking a results-driven Customer Success / Account Manager with deep experience in lead generation and marketing tech. You will advise partners, optimize lead performance, and ensure compliance with consent and regulatory requirements to drive retention and growth.

You will manage tiered accounts, build multi-threaded relationships with decision-makers, conduct strategic reviews, and collaborate across Sales, Implementation, Support, and Product to improve the customer journey