Senior Customer Service Representative

Media Plus LLC; Hampton (VA); On-site; USD 77,000 - 122,000; Part time

Job summary

Media Plus LLC in Hampton, VA is seeking a Senior Customer Service Representative to lead demand generation efforts and manage the sales funnel from first touch to closed-won. The role includes coaching junior reps, refining demos, and designing landing pages to boost conversions.

You will leverage ServiceNow and verbal communication tools to automate outbound efforts, network at local events, and help scale revenue with a senior title that grows as you prove yourself.

Qualifications

• 7 years of sales-marketing cycle experience.
• Experience with CSAT reporting or customer feedback metrics.
• Demonstrates professionalism, integrity, and discretion with sensitive information.
• Demonstrates curiosity and willingness to ask clarifying questions before decisions.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently.
• Coach junior reps through their first deeply-curious negotiation.
• Sit in on demos and tighten the script after every loss.
• Design landing pages and conversion funnels that turn traffic into customers.
• Trade weekly notes with product on what Hampton buyers request.
• Own the funnel from first click to closed-won, top to bottom.
• Attend Hampton networking events with a reason to follow up.
• Use ServiceNow and Verbal Communication tools to automate and scale outbound efforts.

Skills

Resilience

CSAT Reporting

Professionalism

Curiosity

Email tone

Tools

ServiceNow

Verbal Communication tools

Job description

Join Media Plus LLC and help us scale demand generation, brand awareness, and measurable revenue in Hampton, VA. Take stock: $77,000 - $122,000, part-time, 5 years of De-escalation, and a senior title that grows teeth as you prove yourself.

Key Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently
• Coach junior reps through their first deeply-curious negotiation
• Sit in on demos and tighten the script after every loss
• Design landing pages and conversion funnels that turn traffic into customers
• Trade weekly notes with product on what Hampton buyers keep requesting
• Own the funnel from first click to closed-won, top to bottom
• Show up at Hampton, VA networking nights with a reason to follow up
• Use ServiceNow and Verbal Communication tools to automate and scale outbound efforts

What You'll Bring

• Resilience measured across 7 years of sales marketing cycles
• Equal parts ServiceNow depth and CSAT Reporting curiosity
• Professionalism, integrity, and discretion with sensitive information
• A bias toward asking the dumb question before the expensive mistake
• A writer's ear for tone in a high-stakes email

Long before sales marketing was fashionable, Media Plus LLC was already solving it for businesses scattered across VA. Growth budgets at Media Plus LLC are generous because a sharper De-escalation you means a stronger team.

Earn a $77,000 - $122,000 base while a mentor accelerates your jump from senior to lead, with benefits and flexibility along for the ride.

Our Hampton team is currently shortlisting candidates for this position.

Come find out why people stay at Media Plus LLC once they get here; the Senior Customer Service Representative door is open.