Senior Customer Success Engineer - Remote (US)

Cyera; United States; Vor Ort; USD 140.000 - 160.000; Vollzeit

Benefits dieser Stelle

Remote work with office setup reimb.

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Zusammenfassung

Cyera, a leading data security platform, seeks a Customer Success Engineer to optimize customers’ utilization and return on investment in Cyera. You will act as the primary technical expert, guiding adoption and crafting tailored use cases for global enterprises.

This senior, remote position involves 25–50% travel annually to engage with clients, deliver training, and drive successful outcomes across diverse industries.

Qualifikationen

• Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced startup environment
• A results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and retention
• Proficiency in SQL, scripting languages (Python or similar), and cloud environments
• 3+ years hands-on experience with data and cloud technologies (databases, IAM, networking)
• Experience with APIs and web services
• Experience in DLP, data privacy/protection, DSPM/CSPM, SIEM, or vulnerability management
• Experience in software company in a technical customer-facing role
• Demonstrated owner of customer relationships (onboarding, renewal, expansion)
• Strong communication skills for exec and workshop leadership

Aufgaben

• Serve as the primary technical expert on the Cyera Platform
• Be a trusted advisor to customers at all levels
• Drive customer adoption through onboarding and training
• Understand customer needs and design customized use cases
• Maximize ROI through sustained adoption and expansion
• Identify and resolve blockers with peers
• Advocate for customer feedback and influence roadmap
• Utilize self-paced training resources for customer education
• Troubleshoot technical issues impacting customers
• Monitor customer health and usage metrics
• Collaborate with customers on joint success plans
• Share best practices internally and externally
• Mentor team members and assist in their development
• Participate in interview processes to hire talent
• Conduct Quarterly Business Reviews with customers

Kenntnisse

Project management

Customer-facing

SQL

Python

APIs

Ausbildung

Associate's degree or equivalent

Bachelor's degree in CS or related field

Tools

Cloud environments

Data technologies

Jobbeschreibung

Cyera, a leading data security platform, seeks a Customer Success Engineer to optimize customers’ utilization and return on investment in Cyera. You will act as the primary technical expert, guiding adoption and crafting tailored use cases for global enterprises.

This senior, remote position involves 25–50% travel annually to engage with clients, deliver training, and drive successful outcomes across diverse industries.