Remote Senior Customer Success Engineer

Cyera; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Job summary

Cyera, a leading data security platform, seeks a Customer Success Engineer to optimize customer utilization and ROI. The role involves travel 25–50% annually to engage with clients and improve their experience.

You will be the technical expert on the Cyera Platform, building trusted advisor relationships across practitioners to executives. Responsibilities include onboarding, training, driving adoption, and advocacy for customer needs that influence Cyera's roadmap.

Qualifications

• 12 years experience in Strong project management
• Proficiency in SQL and scripting languages (e.g., Python)
• Hands-on experience with cloud environments
• 3+ years of hands-on experience with data technologies and cloud technologies
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management
• Prior experience working in a software company in a technical customer-facing role
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• A clear and concise verbal and written communicator
• Ability to lead executive meetings and technical workshops
• Autonomous, proactive, and innovative team player

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Establish yourself as a trusted advisor to customers at all levels.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases aligned with customer goals.
• Maximize customer ROI by driving sustained adoption of Cyera's platform.
• Identify and resolve blockers impacting customer success.
• Advocate for customer voice influencing Cyera's roadmap.
• Utilize self-paced training resources to support customer education.
• Troubleshoot and resolve technical issues impacting customers.
• Monitor and report on customer health and usage metrics.
• Collaborate with customers to develop joint success plans.
• Document and share best practices internally and externally.
• Mentor other team members and assist in their development.
• Participate in interview processes to identify talent.
• Conduct Quarterly Business Reviews with customers.

Skills

Project management

SQL

Python

Cloud environments

APIs and web services

Data technologies

Communication

Customer relationships

Executive meetings

Technical workshops

Education

Associate degree

Bachelor's degree in Computer Science

Job description

Cyera, a leading data security platform, seeks a Customer Success Engineer to optimize customer utilization and ROI. The role involves travel 25–50% annually to engage with clients and improve their experience.

You will be the technical expert on the Cyera Platform, building trusted advisor relationships across practitioners to executives. Responsibilities include onboarding, training, driving adoption, and advocacy for customer needs that influence Cyera's roadmap.