Remote Customer Success Engineer — Data Security ROI

Cyera; Chicago (IL); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Job summary

Cyera is seeking a seasoned Customer Success Engineer to optimize customer ROI and adoption of the Cyera Platform for global enterprises. You will travel 25-50% annually, interfacing with customers to deliver tailored use cases and ensure success across diverse environments.

The role emphasizes technical leadership, onboarding, and ongoing engagement to expand Cyera's footprint while shaping product direction through customer input.

Qualifications

• Associates degree or equivalent experience required.
• Bachelor’s degree in Computer Science or similar experience a plus.
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
• A self-starter who thrives in an ambiguous, fast-paced startup environment.
• A results-oriented mindset with a proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, IAM and permissions, etc.
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP, DSPM, CSPM, SIEM, or vulnerability management with hands-on experience preferred.
• Prior experience in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who inspires customer loyalty.
• Excellent interpersonal and customer relations skills, especially for strategic relationships.
• Clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading executive meetings and technical workshops.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Establish yourself as a trusted advisor to customers at all levels.
• Drive customer adoption through onboarding and training.
• Understand customer requirements and design customized use cases.
• Ensure customers realize the full value of their investment and maximize ROI.
• Identify and resolve obstacles to customer success.
• Advocate for the customer voice and influence the product roadmap.
• Utilize self-paced training resources for customer education.
• Troubleshoot and resolve technical issues impacting customers.
• Monitor and report on customer health and usage indicators.
• Collaborate with customers to develop joint success plans.
• Document and share best practices to foster knowledge sharing.
• Mentor other team members and assist in their development.
• Participate in the interview process to identify talent.
• Conduct Quarterly Business Reviews with customers.

Skills

Project management

Self-starter

Results oriented

SQL

Python

Cloud

APIs

Security

Customer facing

Customer ownership

Workshops

Autonomy

Education

Associates degree or equivalent

Bachelor's in CS or related

Tools

Cloud platforms

APIs

Job description

Cyera is seeking a seasoned Customer Success Engineer to optimize customer ROI and adoption of the Cyera Platform for global enterprises. You will travel 25-50% annually, interfacing with customers to deliver tailored use cases and ensure success across diverse environments.

The role emphasizes technical leadership, onboarding, and ongoing engagement to expand Cyera's footprint while shaping product direction through customer input.