Customer Success Engineer - AI Security & Adoption (Remote)

Cyera; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Job summary

Cyera is seeking an Associate Customer Success Engineer to optimize customer utilization and ROI across a global enterprise base. You will act as the technical expert for Cyera Platform, drive onboarding, and deliver customized use cases to align with customer goals.

You will engage with customers at all levels, from practitioners to executives, and help ensure sustained adoption and expansion while addressing blockers and advocating for customer feedback to influence Cyera’s roadmap.

Qualifications

• Associate degree or equivalent required; Bachelor's in CS or related field a plus.
• Strong project management and multitasking skills with attention to detail.
• Proficiency in SQL and scripting languages (Python) and familiarity with APIs.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Onboard and train customers to drive adoption and ROI.
• Identify customer requirements and design/use cases with a consultative approach.
• Lead executive meetings and technical workshops.
• Monitor customer health, renewals, and expansion opportunities.
• Collaborate cross-functionally to address blockers and improve the product.

Skills

SQL

Python

APIs

Project management

Customer success

Stakeholder communication

Education

Associate degree or equivalent

Bachelor’s degree in Computer Science or related field

Job description

Cyera is seeking an Associate Customer Success Engineer to optimize customer utilization and ROI across a global enterprise base. You will act as the technical expert for Cyera Platform, drive onboarding, and deliver customized use cases to align with customer goals.

You will engage with customers at all levels, from practitioners to executives, and help ensure sustained adoption and expansion while addressing blockers and advocating for customer feedback to influence Cyera’s roadmap.