Senior Customer Success Engineer - NY Metro

Cyera; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Job summary

Cyera, a leading data security platform, seeks a Customer Success Engineer to optimize customer utilization and ROI. The role involves travel 25–50% annually to engage with clients and improve their experience.

You will be the technical expert on the Cyera Platform, building trusted advisor relationships across practitioners to executives. Responsibilities include onboarding, training, driving adoption, and advocacy for customer needs that influence Cyera's roadmap.

Qualifications

• 12 years experience in Strong project management
• Proficiency in SQL and scripting languages (e.g., Python)
• Hands-on experience with cloud environments
• 3+ years of hands-on experience with data technologies and cloud technologies
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management
• Prior experience working in a software company in a technical customer-facing role
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• A clear and concise verbal and written communicator
• Ability to lead executive meetings and technical workshops
• Autonomous, proactive, and innovative team player

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Establish yourself as a trusted advisor to customers at all levels.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases aligned with customer goals.
• Maximize customer ROI by driving sustained adoption of Cyera's platform.
• Identify and resolve blockers impacting customer success.
• Advocate for customer voice influencing Cyera's roadmap.
• Utilize self-paced training resources to support customer education.
• Troubleshoot and resolve technical issues impacting customers.
• Monitor and report on customer health and usage metrics.
• Collaborate with customers to develop joint success plans.
• Document and share best practices internally and externally.
• Mentor other team members and assist in their development.
• Participate in interview processes to identify talent.
• Conduct Quarterly Business Reviews with customers.

Skills

Project management

SQL

Python

Cloud environments

APIs and web services

Data technologies

Communication

Customer relationships

Executive meetings

Technical workshops

Education

Associate degree

Bachelor's degree in Computer Science

Job description

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Mentoring other team members, sharing your expertise and assisting in their professional development.
• Participating in the interview process to help identify and onboard talented individuals to the team.
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands‑on experience with cloud environments.
• 3+ years of hands‑on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands‑on experience preferred.
• Prior experience working in a software company in a technical customer‑facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self‑motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.

COMPENSATION INFORMATION:

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance