Senior Customer Success Engineer - Data Security & Cloud

Cyera; San Francisco (CA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Cyera is seeking a highly skilled Customer Success Engineer to optimize customer utilization and ROI in Cyera’s data security platform. The role involves acting as the technical expert, advising executives, and driving adoption through onboarding and training.

You will travel 25–50% annually to engage directly with clients and ensure sustained value delivery. You will lead customer engagements, resolve technical blockers, and contribute to Cyera’s roadmap by representing the customer voice.

Qualifications

• Hands-on experience with data technologies and cloud technologies including databases and cloud infrastructure.
• 3+ years hands-on experience in data technologies or cloud environments.
• Strong project management skills to plan, organize and execute multiple projects.
• Proficiency in SQL and scripting languages such as Python.
• Experience with leading executive meetings and technical workshops.

Responsabilités

• Act as the primary technical expert on the Cyera Platform and advisor to customers at all levels.
• Drive customer adoption through onboarding, training, and value realization.
• Design and deliver customized use cases aligned with customer goals using a consultative approach.
• Lead ongoing engagement, expansion, and quarterly business reviews with customers.
• Troubleshoot and resolve technical issues impacting customers and monitor customer health metrics.
• Collaborate with customers to develop joint success plans and document best practices.

Connaissances

DLP expertise

Data privacy

DSPM/CSPM

SIEM

Vulnerability management

SQL

Python scripting

Executive meeting leadership

Customer relations

Formation

Associate's degree or equivalent

Bachelor’s degree in CS or related

Outils

APIs

Cloud platforms

Description du poste

Cyera is seeking a highly skilled Customer Success Engineer to optimize customer utilization and ROI in Cyera’s data security platform. The role involves acting as the technical expert, advising executives, and driving adoption through onboarding and training.

You will travel 25–50% annually to engage directly with clients and ensure sustained value delivery. You will lead customer engagements, resolve technical blockers, and contribute to Cyera’s roadmap by representing the customer voice.