Senior Customer Success Engineer - HVACR & Energy Analytics

Copeland; Lansing (MI); Remote; USD 95,000 - 171,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k)

Flexible time off

Parental leave

Job summary

Copeland is seeking a Senior Customer Success Engineer for a fully remote role in the US. You will manage B2B client success for the Bueno Platform, delivering onboarding, data-driven engineering services, and ongoing support to optimize energy and operations.

Responsibilities include building strong client relationships, defining success plans, and driving product adoption while working with cross-functional teams through the lifecycle of the customer.

Qualifications

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience
• 3+ years of managing complex stakeholder relationships, preferably in client-facing roles for software/SaaS
• Strong HVAC/building systems knowledge and energy efficiency experience
• Excellent verbal and written communication, proactive and self-managed
• Ability to work full-time in the US

Responsibilities

• Foster strong client relationships with executives, managers and end-users to position our software as a critical solution
• Lead seamless onboarding for new and prospective clients in cross-functional teams to ensure successful implementation
• Develop and deliver engineering services and reporting using data to improve operations and outcomes
• Create strategic success plans and identify opportunities for product adoption and upsell
• Serve as primary point of contact for client inquiries, issues and escalations
• Provide product training sessions and ongoing guidance to maximize platform value
• Gather client feedback to inform product improvements and customer experience
• Monitor key success metrics and prepare executive summaries of activities and outcomes
• Identify opportunities to improve tools and processes and contribute to team growth

Skills

Commercial refrigeration

Energy analytics

Energy optimization

Stakeholder management

Cross-functional teams

Project management

Communication

Self-motivation

US work authorization

Job description

Copeland is seeking a Senior Customer Success Engineer for a fully remote role in the US. You will manage B2B client success for the Bueno Platform, delivering onboarding, data-driven engineering services, and ongoing support to optimize energy and operations.

Responsibilities include building strong client relationships, defining success plans, and driving product adoption while working with cross-functional teams through the lifecycle of the customer.