Senior Customer Success Engineer – Climate Tech (Remote)

Copeland; Oregon; Hybrid; USD 95,000 - 171,000; Full time

Benefits offered by this job

Medical insurance plans

Dental and vision coverage

401(k) and more

Flexible time off plans

Paid parental leave

Vacation and holiday leave

Job summary

Copeland is seeking a Senior Customer Success Engineer to support our B2B clients using the Bueno Platform. You will combine HVACR expertise with analytics to drive adoption, onboarding and ongoing value across customer journeys.

In this fully remote role, you will manage stakeholders, tailor services, deliver training, and collaborate with sales, product and services teams to scale Bueno in the US while ensuring high customer satisfaction.

Qualifications

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience.
• 3+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company.
• Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V).
• Strong market knowledge of built environment and building services.
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication
• Must be able to work full time in US.

Responsibilities

• Client Management: Help Service SaaS partners and customers integrate and adopt the Bueno Platform to support their strategic business growth.
• Provide high‑touch HVAC/refrigeration/energy engineering support and analytics to direct customers, acting as a trusted advisor through onboarding to lifecycle.
• Scale Bueno in the US by improving tools and processes and taking on new responsibilities as needed.
• Foster strong client relationships with executives, managers and end-users to align software with business goals.
• Lead onboarding for new and prospective clients, collaborating with sales, product and services for a seamless implementation.
• Deliver tailored engineering services and reporting using data to solve client problems and improve operations.
• Develop and execute strategic success plans, identifying opportunities for adoption, expansion and upselling.

Skills

Refrigeration systems

Energy analytics

Stakeholder management

Cross-functional teamwork

Project management

Communication skills

Self-management

Job description

Copeland is seeking a Senior Customer Success Engineer to support our B2B clients using the Bueno Platform. You will combine HVACR expertise with analytics to drive adoption, onboarding and ongoing value across customer journeys.

In this fully remote role, you will manage stakeholders, tailor services, deliver training, and collaborate with sales, product and services teams to scale Bueno in the US while ensuring high customer satisfaction.