Senior Customer Success Engineer, Climate Tech (Remote)

Copeland; Topeka (KS); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland is seeking a Senior Customer Success Engineer for a fully remote role in the US. You will manage client relationships, onboard partners, and deliver engineering services and analytics to help businesses decarbonize and optimize operations using the Bueno Platform.

Ideal candidates have strong HVAC/energy expertise, cross-functional collaboration skills, and a proactive, self-driven mindset. This role includes a competitive base salary and bonus incentives, with travel up to ~20% as

Qualifications

• 5+ years in refrigeration, building/energy analytics or energy optimization.
• 3+ years managing complex stakeholder relationships, client-facing preferred.
• Strong HVAC/building systems, energy efficiency and M&V knowledge.
• Market knowledge of built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication.
• Proactive and self-managing.
• Must be able to work full time in the US.

Responsibilities

• Foster strong client relationships with executives, managers and end-users.
• Lead onboarding with cross-functional teams for seamless adoption of the Bueno Platform.
• Develop and deliver engineering services and reporting using data to solve client problems.
• Create strategic success plans and identify opportunities for product adoption and upselling.
• Serve as primary contact for inquiries and escalations; ensure high client satisfaction.
• Provide product training and ongoing education to maximize platform usage.
• Gather client feedback and advocate for improvements to customer experience.
• Monitor key metrics and prepare executive summaries on outcomes and challenges.
• Identify opportunities to improve tools and processes as the team scales in the US.

Skills

HVAC energy analytics

Stakeholder management

HVAC systems knowledge

Built environment knowledge

Remote teamwork

Project management

Communications

Self-management

Job description

Copeland is seeking a Senior Customer Success Engineer for a fully remote role in the US. You will manage client relationships, onboard partners, and deliver engineering services and analytics to help businesses decarbonize and optimize operations using the Bueno Platform.

Ideal candidates have strong HVAC/energy expertise, cross-functional collaboration skills, and a proactive, self-driven mindset. This role includes a competitive base salary and bonus incentives, with travel up to ~20% as