Senior Climate Tech Customer Success Engineer (Remote)

Copeland; Dover (DE); Remote; USD 95,000 - 171,000; Full time

Benefits offered by this job

Remote work

Travel up to 20%

Competitive base salary

Bonus incentives

Job summary

Copeland, a global climate technologies company, seeks a Senior Customer Success Engineer to support B2B clients and partners. You will manage onboarding, deliver high-touch engineering services, and drive adoption of the Bueno Platform for energy optimization and decarbonisation across US clients.

You will build trust, tailor services, and scale Bueno operations in the US, collaborating with cross-functional teams while delivering exceptional customer experiences from onboarding to ongoing

Qualifications

• 5+ years of commercial refrigeration, building and energy analytics or similar experience.
• 3+ years of managing complex stakeholder relationships in a software/service context.
• Strong technical understanding of HVAC/building systems and energy efficiency concepts.
• Strong market knowledge of built environment and building services.
• Ability to work effectively in cross-functional remote teams.
• Excellent project management and communication skills.
• Proactive and self-motivated, able to work full-time in the US.

Responsibilities

• Foster strong client relationships with executives, managers and end-users.
• Lead onboarding and ensure seamless implementation of Bueno Platform for partners and clients.
• Develop engineering services and reporting using data to improve operations.
• Create and execute strategic success plans focused on adoption and expansion.
• Serve as primary contact for client inquiries and escalations; coordinate with internal teams.
• Deliver product training and ongoing education to maximize platform value.
• Gather client feedback to drive product and service improvements.
• Monitor adoption and renewal metrics; prepare executive summaries.

Skills

HVAC/energy analytics

Stakeholder management

Cross-functional teamwork

Communication

Proactive self-management

Remote collaboration

Project management

Client relationship building

Value-driven negotiations

Job description

Copeland, a global climate technologies company, seeks a Senior Customer Success Engineer to support B2B clients and partners. You will manage onboarding, deliver high-touch engineering services, and drive adoption of the Bueno Platform for energy optimization and decarbonisation across US clients.

You will build trust, tailor services, and scale Bueno operations in the US, collaborating with cross-functional teams while delivering exceptional customer experiences from onboarding to ongoing