Senior Customer Success Engineer - Remote HVACR Analytics

Copeland Cold Chain LP; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental and vision coverage

401(k) retirement plan

Flexible time off

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer to support the Bueno Platform for B2B clients, including partners and end customers. You will manage client relationships, onboard new clients, and deliver high-touch HVAC/refrigeration analytics services to improve operations and sustainability.

This fully remote role in the United States requires strong cross-functional collaboration, proactive problem-solving, and the ability to scale our customer success practices.

Competenze

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience.
• 3+ years of managing complex stakeholder relationships in a client-facing environment.
• Strong technical understanding of HVAC and building systems, energy efficiency, energy calculations, M&V.

Mansioni

• Foster strong client relationships with executives, managers, and end-users.
• Lead onboarding for new and prospective clients with cross-functional teams to ensure smooth implementation.
• Deliver high-touch engineering services and analytics to help customers optimize operations and energy use.

Conoscenze

HVAC & energy analytics

Stakeholder management

Cross-functional collaboration

Customer success

Project management

Communication

Self-management

US work authorization

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer to support the Bueno Platform for B2B clients, including partners and end customers. You will manage client relationships, onboard new clients, and deliver high-touch HVAC/refrigeration analytics services to improve operations and sustainability.

This fully remote role in the United States requires strong cross-functional collaboration, proactive problem-solving, and the ability to scale our customer success practices.