Remote Senior Customer Success Engineer - HVACR Analytics

Copeland; Frankfort (KY); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland is seeking a Senior Customer Success Engineer to support B2B clients of the Bueno Platform, delivering onboarding, analytics services, and high-touch energy engineering support.

You will foster client relationships, tailor services, and lead strategic success plans while collaborating with sales, product, and services teams for continued success.

This fully remote US role offers a competitive base salary with bonus incentives and opportunities to scale Bueno’s impact in the US market.

Qualifications

• 5+ years in refrigeration, building energy analytics or optimization.
• 3+ years managing complex stakeholder relationships.
• Strong HVAC/building systems and energy calculations knowledge; M&V.
• Market knowledge of built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project and task management.
• Excellent verbal and written communication.
• Self-motivated and proactive.
• Willingness to work full-time in the US.

Responsibilities

• Foster strong client relationships with executives, managers, and end-users.
• Lead onboarding across cross-functional teams for seamless implementation.
• Develop tailored engineering services and reporting using data insights.
• Create strategic success plans and identify opportunities for product adoption.
• Serve as primary contact for inquiries and escalations, ensuring satisfaction.
• Provide product training and ongoing education to maximize value.
• Gather client feedback to drive product improvements.
• Monitor adoption and renewal metrics; prepare executive summaries.
• Identify tools/process improvements to scale Bueno in the US.

Skills

Refrigeration analytics

Building energy optimization

Energy calculations

HVAC expertise

Stakeholder management

Cross-functional remote teamwork

Project management

Communication skills

Self-management

Full-time availability in US

Education

Technical refrigeration expertise

Retail refrigeration experience

Analytics and data modelling

Job description

Copeland is seeking a Senior Customer Success Engineer to support B2B clients of the Bueno Platform, delivering onboarding, analytics services, and high-touch energy engineering support.

You will foster client relationships, tailor services, and lead strategic success plans while collaborating with sales, product, and services teams for continued success.

This fully remote US role offers a competitive base salary with bonus incentives and opportunities to scale Bueno’s impact in the US market.