Senior Customer Success Engineer - Climate Tech (Remote)

Copeland; City of Albany (NY); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You’ll support B2B clients, manage onboarding, and ensure high-value use of the Bueno Platform to drive energy efficiency and operations improvements.

You will build trusted client relationships, tailor engineering services, train customers, and lead strategic success plans. The role requires strong HVAC/building systems knowledge and cross-functional collaboration across teams.

Qualifications

• 5+ years in commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience.
• 3+ years managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company.
• Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V).
• Strong market knowledge of built environment and building services.
• Strong ability to work in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication
• Demonstrated proactiveness and ability to self-manage
• Must be able to work full time in US

Responsibilities

• Foster strong client relationships with executives, managers, and end-users to position our software as a core solution.
• Lead onboarding processes for new and prospective clients in collaboration with sales, product, and services teams.
• Develop and deliver engineering services and reporting that utilize data to solve client problems.
• Plan and execute strategic success plans, including opportunities for product adoption and upsell.
• Serve as primary contact for inquiries and escalations beyond basic monitoring support.
• Deliver product training sessions and ongoing education for clients.
• Monitor adoption and renewal metrics; prepare executive summaries on activities and outcomes.
• Identify opportunities to improve tools and processes and contribute to team growth.

Skills

Refrigeration

Building analytics

Energy optimization

Stakeholder management

HVAC knowledge

Cross-functional teamwork

Project management

Communication

Job description

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You’ll support B2B clients, manage onboarding, and ensure high-value use of the Bueno Platform to drive energy efficiency and operations improvements.

You will build trusted client relationships, tailor engineering services, train customers, and lead strategic success plans. The role requires strong HVAC/building systems knowledge and cross-functional collaboration across teams.