Senior Customer Success Engineer - Climate & HVACR, Remote

Copeland; Madison (WI); Remoto; USD 95.000 - 171.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental and vision coverage

401(k)

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer to support B2B clients and partners. You will manage relationships, lead onboarding, and deliver high-touch analytics services for energy and HVAC operations while scaling the Bueno Platform in the US.

You will train clients, drive adoption, and report on success metrics, collaborating across sales, product and services to ensure a superior customer experience from onboarding through lifecycle.

Competenze

• 5+ years of commercial refrigeration, building and energy analytics experience.
• 3+ years managing complex stakeholder relationships in a software/service context.
• Strong technical understanding of HVAC and building systems, energy efficiency, M&V.
• Market knowledge of built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project and task management, verbal and written communication.
• Proactive, self-managing with leadership potential.

Mansioni

• Foster strong client relationships with executives, managers and end-users.
• Lead onboarding with cross-functional teams to enable seamless implementation.
• Develop and deliver engineering services and reporting using data insights.
• Plan and execute strategic success plans, identify adoption opportunities.
• Serve as primary contact for inquiries and escalations beyond basic support.
• Conduct product training and provide ongoing education to clients.
• Gather client feedback to drive product enhancements and experience gains.
• Monitor key metrics, prepare executive summaries of outcomes and challenges.
• Identify opportunities to improve tools and processes to scale growth.

Conoscenze

Client management

Cross-functional teamwork

HVAC/R knowledge

Energy analytics

Project management

Communication

Proactiveness

Remote collaboration

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer to support B2B clients and partners. You will manage relationships, lead onboarding, and deliver high-touch analytics services for energy and HVAC operations while scaling the Bueno Platform in the US.

You will train clients, drive adoption, and report on success metrics, collaborating across sales, product and services to ensure a superior customer experience from onboarding through lifecycle.