Senior Climate Tech Customer Success Engineer (Remote)

Copeland; Santa Fe (NM); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland, a global climate technologies company, seeks a Senior Customer Success Engineer to support our Bueno Platform for B2B clients. This fully remote role requires energy analytics, HVAC expertise, and strong stakeholder management to ensure onboarding, adoption and ongoing value for customers.

You will lead client onboarding, tailor engineering services, and drive success plans while collaborating with cross-functional teams. Travel up to 20% may be required.

Qualifications

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience
• 3+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company
• Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V).
• Strong market knowledge of built environment and building services.
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication
• Demonstrated proactiveness and ability to self-manage
• Must be able to work full time in US

Responsibilities

• Foster strong client relationships with executives, managers, and end-users to position our software as a key part of the solution.
• Create seamless onboarding experiences by leading the onboarding process with cross-functional teams.
• Lead the process of understanding client needs to develop and deliver engineering services and reporting.
• Develop and execute strategic success plans aligned with clients' objectives, identifying opportunities for product adoption, expansion, and upselling.
• Serve as the primary contact for client inquiries, issues, and escalations beyond basic monitoring.
• Conduct product training sessions to help clients understand features and best practices.
• Gather client feedback to advocate for client needs and drive software enhancements.
• Monitor and analyze key customer success metrics and prepare executive summaries.
• Identify opportunities to improve tools and processes to support growth.

Skills

Client relationships

Cross-functional teamwork

HVAC knowledge

Energy analytics

Project management

Communication

Self-management

Remote collaboration

Job description

Copeland, a global climate technologies company, seeks a Senior Customer Success Engineer to support our Bueno Platform for B2B clients. This fully remote role requires energy analytics, HVAC expertise, and strong stakeholder management to ensure onboarding, adoption and ongoing value for customers.

You will lead client onboarding, tailor engineering services, and drive success plans while collaborating with cross-functional teams. Travel up to 20% may be required.