Senior Customer Success Engineer — Climate Tech (Remote)

Copeland; Denver (CO); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You will manage client relationships, onboard new customers, and deliver high-touch engineering services and analytics to help clients maximize the Bueno Platform across HVAC/refrigeration domains.

You will work with cross-functional teams to ensure successful adoption, renewals, and continuous improvement, traveling up to ~20% if needed and contributing to scalable processes in a growing US team.

Qualifications

• 5+ years in commercial refrigeration, building/energy analytics, or related field.
• 3+ years managing complex stakeholder relationships in client-facing roles.
• Strong technical understanding of HVAC, building systems, energy efficiency, M&V.
• Solid market knowledge of built environment and building services.
• Ability to work effectively in cross-functional remote teams.
• Excellent project and task management skills.
• Strong verbal and written communication.
• Demonstrated proactiveness and self-management.
• Must be able to work full time in the US.

Responsibilities

• Foster strong client relationships with executives, managers, and end-users to position our software as a core solution.
• Lead onboarding experiences across cross-functional teams to ensure smooth implementation.
• Develop tailored engineering services and reporting using data to solve client problems.
• Plan strategic success initiatives, identify product adoption and upsell opportunities.
• Serve as primary contact for client inquiries, issues, and escalations beyond basic support.
• Conduct product training sessions to help clients maximize platform value.
• Gather client feedback to drive product and customer experience improvements.
• Monitor key metrics and prepare executive summaries on outcomes and challenges.
• Identify opportunities to improve tools and processes as the team grows.

Skills

Refrigeration/energy analytics

Stakeholder management

HVAC/building systems

Cross-functional collaboration

Project management

Communication (verbal & written)

Proactive/self-management

US work authorization

Job description

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You will manage client relationships, onboard new customers, and deliver high-touch engineering services and analytics to help clients maximize the Bueno Platform across HVAC/refrigeration domains.

You will work with cross-functional teams to ensure successful adoption, renewals, and continuous improvement, traveling up to ~20% if needed and contributing to scalable processes in a growing US team.