Remote Senior Customer Success Engineer: HVACR & Energy Analytics

Copeland; United States; Remote; USD 95,000 - 171,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k)

Paid parental leave

Vacation and holidays

Job summary

Copeland seeks a Senior Customer Success Engineer for its Bueno Platform in the United States. The role focuses on supporting B2B clients, partners, and end customers with high-touch HVAC/refrigeration analytics services and onboarding.

You will build trusted advisor relationships, deliver analytics-driven services, and scale Bueno in the US by improving tools and processes while collaborating with cross-functional teams.

Qualifications

• 5+ years of commercial refrigeration, building and energy analytics experience.
• 3+ years managing complex stakeholder relationships in a client-facing role.
• Strong technical understanding of HVAC and building systems, energy calculations and M&V.
• Strong market knowledge of built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication.
• Demonstrated proactiveness and self-management.
• Must be able to work full time in the US.

Responsibilities

• Foster Strong Client Relationships with executives, managers and end-users.
• Deliver seamless onboarding experiences in collaboration with sales, product and services.
• Lead tailored engineering services and reporting to solve client problems.
• Develop strategic success plans aligned with client objectives and explore expansion.
• Serve as the primary contact for inquiries and escalations to ensure satisfaction.
• Provide product training sessions and ongoing education for clients.
• Gather client feedback to drive improvements in CX and software.
• Monitor adoption and renewal metrics; prepare executive summaries.
• Identify opportunities to improve tools and processes as a team leader.

Skills

Refrigeration systems

HVAC knowledge

Energy analytics

Stakeholder management

Cross-functional teamwork

Project management

Communication

Self-management

US work eligibility

Job description

Copeland seeks a Senior Customer Success Engineer for its Bueno Platform in the United States. The role focuses on supporting B2B clients, partners, and end customers with high-touch HVAC/refrigeration analytics services and onboarding.

You will build trusted advisor relationships, deliver analytics-driven services, and scale Bueno in the US by improving tools and processes while collaborating with cross-functional teams.