Senior Customer Success & Account Strategy Lead

Supermicro; San Jose (CA); On-site; USD 126,000 - 152,000; Full time

Job summary

Supermicro is looking for a Sr. Customer Success Program Manager in San Jose, CA. You will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

You will coordinate pre-sales, post-sales and customer satisfaction, manage RMAs and escalations, and collaborate with Sales to deliver quarterly business reviews and growth opportunities across major datacenter accounts.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years in sales/account/customer success management.
• Experience in IT/Data Center services; AI / GPUs knowledge a plus.
• Strong operations, technical and people/process skills and customer relationships.
• Understands the strategic impact of the function across sites.

Responsibilities

• Set goals for major accounts and manage escalations and RMAs.
• Spend up to ~50% of time at major account Datacenters.
• Interface with major account reps daily and coordinate multiple sites.
• Own Pre-Sales, Post-Sales, and customer satisfaction; drive growth.
• Lead quarterly business reviews with Sales and other teams.
• Schedule and lead recurring customer touchpoints.

Skills

Customer success management

Account management

Data Center knowledge

AI / GPUs knowledge

Executive relationship skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Supermicro is looking for a Sr. Customer Success Program Manager in San Jose, CA. You will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

You will coordinate pre-sales, post-sales and customer satisfaction, manage RMAs and escalations, and collaborate with Sales to deliver quarterly business reviews and growth opportunities across major datacenter accounts.