Global Senior Program Manager - Customer Experience

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro in California seeks a Senior Program Manager to lead global customer survey optimization, on-site audit coordination, remediation, and customer relationship management across regions. You will embed insights and compliance into strategy, drive operational alignment, and strengthen trust with customers through standardized processes and proactive data-driven actions.

Experience in manufacturing or server hardware preferred, with ISO and data center compliance knowledge and

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.

Responsibilities

• Governance: Drive customer questionnaires and site visits and report performance metrics.
• Process Building: Develop and enforce SOPs for customer/third party questionnaires, site visits, and engagement.
• Technology Implementation: Deploy automation tools for questionnaire distribution and tracking; build data platforms.
• Global Stakeholder Management: Build regional relationships across North America, EMEA, and APAC and coordinate across time zones.
• Quality & Compliance: Ensure information quality and compliance readiness across regions.

Skills

Program management

ISO/compliance

Job description

Supermicro in California seeks a Senior Program Manager to lead global customer survey optimization, on-site audit coordination, remediation, and customer relationship management across regions. You will embed insights and compliance into strategy, drive operational alignment, and strengthen trust with customers through standardized processes and proactive data-driven actions.

Experience in manufacturing or server hardware preferred, with ISO and data center compliance knowledge and