Global Customer Experience & Audit Program Lead

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro in San Jose, CA is seeking a Senior Program Manager to lead global excellence in customer survey optimization, on-site audit coordination, remediation, and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.

You will embed insights and compliance into strategy, drive operational alignment across regions, develop SOPs, deploy automation, and build data

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments (Supermicro-like).
• Experience managing global stakeholders across diverse cultures and regions.
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.

Responsibilities

• Drive customer experience through management of customer questionnaires and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.
• Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.
• Deploy automation tools for questionnaire distribution and tracking management actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration and interoperability of responses across systems.
• Implement monitoring and analytics for real-time visibility.
• Build strong regional relationships across North America, EMEA, and APAC.

Skills

Program management

ISO/compliance

Global stakeholder management

Audit coordination

Process improvement

Data center compliance

Server hardware

Job description

Supermicro in San Jose, CA is seeking a Senior Program Manager to lead global excellence in customer survey optimization, on-site audit coordination, remediation, and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.

You will embed insights and compliance into strategy, drive operational alignment across regions, develop SOPs, deploy automation, and build data