Sr. Sales Manager

Supermicro; San Jose (CA); On-site; USD 126,000 - 152,000; Full time

Job summary

Supermicro is looking for a Sr. Customer Success Program Manager in San Jose, CA. You will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

You will coordinate pre-sales, post-sales and customer satisfaction, manage RMAs and escalations, and collaborate with Sales to deliver quarterly business reviews and growth opportunities across major datacenter accounts.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years in sales/account/customer success management.
• Experience in IT/Data Center services; AI / GPUs knowledge a plus.
• Strong operations, technical and people/process skills and customer relationships.
• Understands the strategic impact of the function across sites.

Responsibilities

• Set goals for major accounts and manage escalations and RMAs.
• Spend up to ~50% of time at major account Datacenters.
• Interface with major account reps daily and coordinate multiple sites.
• Own Pre-Sales, Post-Sales, and customer satisfaction; drive growth.
• Lead quarterly business reviews with Sales and other teams.
• Schedule and lead recurring customer touchpoints.

Skills

Customer success management

Account management

Data Center knowledge

AI / GPUs knowledge

Executive relationship skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Req ID: 30057

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

Essential Duties And Responsibilities

• Set goals for specific accounts, primarily responsible for major account assigned.
• Manage Customer escalations and return-material-authorizations (RMAs)
• Spend up to ~50% of time at major account Datacenters
• Interface with major account reps daily
• Coordinate multiple Datacenter sites and functions to exceed customers' expectations.
• Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
• Relationship management with Customer at executive/resolution-making levels.
• Accountable for projects/initiatives and drives site focus on efficiency programs.
• On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
• Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
• In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
• In charge of making process improvements and driving best practices across multi-sites.
• Control of tracking risks on the business and reporting to SMC business accordingly.
• Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
• Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account/customer success management experience.
• Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Understands the strategic impact of the function across sites.

Salary Range

$126,000 - $152,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.