Senior Technical Account Manager - SMB Success & Escalations

Supermicro; San Jose (CA); On-site; USD 105,000 - 140,000; Full time

Job summary

Supermicro in San Jose, CA seeks a Sr. Technical Account Manager (TAM) to own post‑sales success for SMB accounts. You will be the primary contact, coordinate with engineering, sales, and service teams to resolve issues and ensure a seamless customer experience.

The role demands a technical background in server technologies, strong communication, and proactive problem‑solving. Travel up to 10% and the ability to lift up to 40 lbs are part of the job, with a focus on driving customer outcomes.

Qualifications

• Bachelor’s degree preferred in a technical field.
• 8+ years in customer-facing roles (TAM, CS, or Support).
• Strong ability to manage multiple SMB accounts and drive issue resolution.
• Excellent communication with technical and non-technical stakeholders.
• Experience with x86-based server platforms and infrastructure is a plus.

Responsibilities

• Serve as the primary escalation point and trusted advisor for SMB customers.
• Collaborate with engineering, sales, RMA, and production teams to resolve issues.
• Lead customer onboarding and ongoing account health reviews.
• Proactively monitor account health to prevent service gaps and ensure timely progress.
• Develop and maintain technical documentation for service desks and field engineers.
• Coordinate and support onsite integration activities as needed.

Skills

Strong communication skills

Interpersonal skills

Troubleshooting

Server hardware knowledge

English fluency

Education

Bachelor’s degree in a technical field

Tools

Linux

Virtualization

Job description

Supermicro in San Jose, CA seeks a Sr. Technical Account Manager (TAM) to own post‑sales success for SMB accounts. You will be the primary contact, coordinate with engineering, sales, and service teams to resolve issues and ensure a seamless customer experience.

The role demands a technical background in server technologies, strong communication, and proactive problem‑solving. Travel up to 10% and the ability to lift up to 40 lbs are part of the job, with a focus on driving customer outcomes.