Senior Customer Solutions Manager – US, Remote

Bayer; Cicero (IN); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an operations professional in the US to oversee Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma, ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will coordinate data, systems, serialization and government pricing workstreams, collaborate with IT, Master Data, Regulatory and Finance, and drive process improvements across the supply chain.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience; or a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and serialized/specialty supply models is preferred.
• Strong knowledge of SAP/ERP and data interfaces; ability to bridge business requirements to IT designs.

Responsibilities

• Oversee and execute Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash collection support.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions; build strong relationships with account managers, sales and finance teams.
• Coordinate NDC-12 readiness across master data, SAP, serialization, pricing and government programs.
• Align requirements and controls with IT, Quality, Regulatory, Finance and external partners.
• Lead integrated cluster plans, maintain risks and readiness metrics; provide updates to PMO and leadership.
• Stay aligned with industry discussions on NDC-12 implementation and Bayer’s readiness.

Skills

Cross-functional coordination

Communication

Stakeholder management

Requirements gathering

Testing coordination

Readiness reporting

Proactive mindset

Education

Master’s degree in Business

Bachelor’s degree

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Inventory & Partner operations

Job description

Bayer is seeking an operations professional in the US to oversee Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma, ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will coordinate data, systems, serialization and government pricing workstreams, collaborate with IT, Master Data, Regulatory and Finance, and drive process improvements across the supply chain.