Senior Customer Solutions Manager — US, Residence Based

Bayer; Madison (WI); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a senior operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. The role focuses on reliable supply, compliant service delivery, and high customer satisfaction, coordinating data, systems, traceability, and government pricing workstreams.

You'll drive process improvements, lead cross-functional collaboration with IT, Master Data, Regulatory, and Commercial teams, and manage readiness metrics for global

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Alternative: Bachelor’s degree with equivalent relevant experience in pharma operations.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Strong knowledge of SAP/ERP, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to translate regulatory and data requirements into practical readiness actions.
• Excellent cross-functional coordination and stakeholder management.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities including account setup, customer service, billing, reconciliation and cash-collection support; monitor third-party operations.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, controls and audits.
• Collaborate with logistics and supply chain teams to tailor solutions; build relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments across master data, SAP, serialization, pricing and government programs.
• Align requirements with IT, Master Data, Quality, Regulatory, Finance and external partners.
• Lead integrated cluster plans; manage risks, decisions, dependencies and readiness metrics for PMO updates.
• Maintain awareness of industry discussions on NDC-12 and adapt Bayer’s readiness approach accordingly.

Skills

Cross-functional coordination

Stakeholder management

Supply chain operations

Data interfaces & serialization

Education

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization / Traceability

Job description

Bayer is seeking a senior operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. The role focuses on reliable supply, compliant service delivery, and high customer satisfaction, coordinating data, systems, traceability, and government pricing workstreams.

You'll drive process improvements, lead cross-functional collaboration with IT, Master Data, Regulatory, and Commercial teams, and manage readiness metrics for global