Senior Customer Experience Specialist - Freight & Logistics

J.B. Hunt Transport, Inc.; Lowell (AR); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

J.B. Hunt Transport, Inc. in Lowell, AR seeks a Customer Experience Representative II to manage and execute customer freight orders, ensure a superior customer experience, and support escalation handling for a growing, complex client base.

The role emphasizes relationship-building, problem solving, and cross-team collaboration. Under supervision, you will monitor delivery performance, billing accuracy, and load status; schedule pickups, enter orders, and communicate with customers to meet

Qualifikationen

• High School Diploma or GED with 2-3 years of Customer Service or Sales experience OR Bachelor's Degree with 1 year of Customer Service or Sales experience
• Strong communication and problem-solving skills
• Ability to manage multiple priorities
• Sales focus and customer-centric approach

Aufgaben

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load inquiries and capacity availability
• Leverage knowledge to assist with small escalations and/or specialty services

Kenntnisse

Customer service

Sales experience

multitasking

Communication

Professionalism under pressure

Customer-centric mindset

Flexibility

Goal-oriented

Ausbildung

Bachelor's degree in Business Administration

Bachelor's degree in Transportation Logistics

GED

High School Diploma

Jobbeschreibung

J.B. Hunt Transport, Inc. in Lowell, AR seeks a Customer Experience Representative II to manage and execute customer freight orders, ensure a superior customer experience, and support escalation handling for a growing, complex client base.

The role emphasizes relationship-building, problem solving, and cross-team collaboration. Under supervision, you will monitor delivery performance, billing accuracy, and load status; schedule pickups, enter orders, and communicate with customers to meet