Freight & Logistics Customer Experience Specialist

J.B. Hunt Transport; Lowell (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport is seeking a Customer Experience Representative to ensure exceptional service and manage customer relationships in Lowell, Arkansas. Responsibilities include promoting positive customer engagement, monitoring deliveries, and communicating effectively with clients. Minimum qualifications include a High School Diploma or GED, with preferred experience in Customer Service or Sales. Full-time position offers comprehensive benefits including medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.
• Bachelor's Degree in Business Administration/Management or Transportation Logistics required.

Responsibilities

• Promote positive customer relationships to maximize freight potential.
• Monitor on-time delivery and accurate billing.
• Communicate with customers regarding load updates and availability.

Skills

Customer Service

Sales

Communication

Problem-solving

Education

High School Diploma/GED

Bachelor's Degree

Job description

J.B. Hunt Transport is seeking a Customer Experience Representative to ensure exceptional service and manage customer relationships in Lowell, Arkansas. Responsibilities include promoting positive customer engagement, monitoring deliveries, and communicating effectively with clients. Minimum qualifications include a High School Diploma or GED, with preferred experience in Customer Service or Sales. Full-time position offers comprehensive benefits including medical, dental, vision, and a 401(k) retirement plan.