Customer Experience Specialist - Freight & Logistics

J.B. Hunt

Lowell (AR)

In loco

USD 36.000 - 52.000

Tempo pieno

14 giorni+

Generatore di candidature

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Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Maternity leave

Parental leave

Paid holidays

Descrizione del lavoro

JB Hunt Transport, Inc. in Lowell, Arkansas seeks a Customer Experience Representative to execute customer freight orders and uphold an exceptional service standard. You will nurture customer relationships, monitor on-time delivery, and coordinate with operations to resolve issues.

The role emphasizes accurate billing, load status updates, and proactive communication, ensuring satisfaction and growth. A high school diploma or GED with 1-2 years in customer service or sales is preferred; a

Competenze

High School Diploma or GED with 1–2 years in customer service or sales.
Bachelor’s degree is a plus.
Ability to communicate clearly and manage multiple priorities.

Mansioni

Promote positive customer relationships and provide solutions to maximize freight potential.
Monitor on-time delivery, maintain accurate billing, and resolve issues.
Schedule pickups/deliveries and enter orders in the system.
Obtain approvals for accessorial charges and respond to customers with load updates.