Freight & Customer Experience Specialist II

J.B. Hunt; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative II to manage freight orders and deliver exceptional service for a growing customer base.

You will develop relationships, monitor load status, and support operations teams to meet delivery goals. The role requires a high school diploma (or GED) with 2–3 years in customer service or a bachelor’s degree with 1 year of experience.

Qualifications

• High School Diploma or GED with 2–3 years of customer service or sales experience.
• Bachelor's Degree with 1 year of customer service or sales experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and maintain professionalism under pressure.
• Sales-oriented mindset.
• Customer-centric approach.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load inquiries and capacity availability.
• Leverage knowledge to assist with small escalations and/or specialty services.

Skills

Customer Service

Sales Experience

Communication

Multitasking

Professionalism

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED (Required)

High School (Required)

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative II to manage freight orders and deliver exceptional service for a growing customer base.

You will develop relationships, monitor load status, and support operations teams to meet delivery goals. The role requires a high school diploma (or GED) with 2–3 years in customer service or a bachelor’s degree with 1 year of experience.