Freight Customer Experience Specialist

J.B. Hunt; Lowell (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Paid time off

Paid maternity leave

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience.

This role emphasizes a customer-centric approach to develop and maintain strong relationships while maximizing business potential. You will monitor on-time delivery and billing accuracy, proactively communicate with customers, and coordinate with operations to resolve issues and provide load updates.

Qualifications

• Bachelor's degree or high school diploma/GED required.
• 1–2 years of customer service or sales experience preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and stay professional.
• Customer-centric mindset with focus on satisfaction.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer Service

Communication

Multitasking

Sales oriented

Professionalism

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience.

This role emphasizes a customer-centric approach to develop and maintain strong relationships while maximizing business potential. You will monitor on-time delivery and billing accuracy, proactively communicate with customers, and coordinate with operations to resolve issues and provide load updates.