Customer Experience Specialist - Freight & Orders

jbhunt; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks of paid maternity leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. seeks a Customer Experience Representative - ics to execute customer freight orders and deliver an exceptional experience.

The role focuses on building strong relationships, resolving issues, and maximizing business potential through proactive service. Under routine supervision, you will monitor delivery, ensure accurate billing, schedule pickups, and coordinate with operations to meet customer expectations and growth targets.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Ability to transmit, receive, and interpret ideas through various mediums.
• Ability to adjust to new or changing assignments and processes.
• Ability to maintain composure under pressure.
• Ability to manage multiple priorities.
• Ability to maintain professionalism with difficult individuals.
• Sales focused.
• Embodies a customer-centric mindset.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Communication

Adaptability

Composure

Multitasking

Professionalism

Sales orientation

Customer-centric

Education

Bachelor's degree

Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. seeks a Customer Experience Representative - ics to execute customer freight orders and deliver an exceptional experience.

The role focuses on building strong relationships, resolving issues, and maximizing business potential through proactive service. Under routine supervision, you will monitor delivery, ensure accurate billing, schedule pickups, and coordinate with operations to meet customer expectations and growth targets.