Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell, Northern (AR, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

JB Hunt Transport Services, Inc. is seeking a Customer Experience Representative in Lowell, Arkansas.

The role focuses on executing customer freight orders and delivering an exceptional customer experience, building strong relationships and maximizing business potential. You will engage with customers to resolve issues, schedule pickups, and enter orders, while supporting revenue growth and high quality service.

Qualifications

• Bachelor's Degree OR High School Diploma/GED required.
• Up to 1–2 years of Customer Service or Sales experience preferred.

Responsibilities

• Develop and maintain excellent customer relationships to maximize freight potential.
• Monitor on-time delivery, billing accuracy, and service quality.
• Communicate proactively with customers to resolve issues and minimize service failures.

Skills

Customer service

Communication

Sales

Education

Bachelor's or HS diploma

Job description

JB Hunt Transport Services, Inc. is seeking a Customer Experience Representative in Lowell, Arkansas.

The role focuses on executing customer freight orders and delivering an exceptional customer experience, building strong relationships and maximizing business potential. You will engage with customers to resolve issues, schedule pickups, and enter orders, while supporting revenue growth and high quality service.