Freight Customer Experience Specialist

jbhunt; Saint Petersburg (FL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off

six weeks of paid maternity leave and

six paid holidays annually

Zusammenfassung

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience. You will maintain customer relationships, monitor deliveries, and coordinate schedules to optimize transit times.

The role focuses on solving problems, communicating with customers, and supporting operations to ensure accurate billing and load updates. Strong customer service and sales abilities are valued.

Qualifikationen

• High School Diploma/GED with up to 1–2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Strong communication and interpersonal skills to handle customer inquiries and resolve issues.

Aufgaben

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability

Kenntnisse

Customer service

Sales

Communication

Multitasking

Professionalism

Customer-centric mindset

Ausbildung

Bachelor's degree in Business/Management

Bachelor's degree in Transportation Logistics

GED

High School diploma

Jobbeschreibung

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience. You will maintain customer relationships, monitor deliveries, and coordinate schedules to optimize transit times.

The role focuses on solving problems, communicating with customers, and supporting operations to ensure accurate billing and load updates. Strong customer service and sales abilities are valued.