Senior CRM Prime AE – Remote, AI-Driven Growth

ServiceNow, Inc.; Kirkland (WA); On-site; USD 145,000 - 240,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking an experienced Sr. CRM Prime Account Executive to shape our CRM business and drive transformational opportunities. You will lead discovery sessions, apply value-based selling, and demonstrate ServiceNow CRM solutions to executives.

You will establish trusted relationships, craft account plans, and coordinate a broad cross-functional team to deliver measurable outcomes. A strong background in software sales and a focus on customer success are essential.

Qualifications

• 10+ years of software or solutions sales experience.
• Experience establishing trusted relationships with current and prospective clients and cross-functional teams.
• Proven track record of new business development and negotiating deals.
• Consistently high quota attainment and annual sales targets.
• Experience integrating AI into work processes or decision-making.

Responsibilities

• Sell to line of business owners across Call Center, Customer Service, Field Ops, Revenue Ops, and Sales.
• Build executive relationships and understand CRM priorities and buying processes.
• Develop account and territory plans to identify priority customers and growth opportunities.
• Lead a broad virtual team to orchestrate account strategy and drive success.
• Act as trusted advisor, aligning ServiceNow CRM with customer business goals.
• Hold Customer Business Reviews to understand use cases and expansion opportunities.

Skills

Sales experience

C-level relationships

Quota attainment

AI integration

Travel up to 50%

Job description

ServiceNow, Inc. is seeking an experienced Sr. CRM Prime Account Executive to shape our CRM business and drive transformational opportunities. You will lead discovery sessions, apply value-based selling, and demonstrate ServiceNow CRM solutions to executives.

You will establish trusted relationships, craft account plans, and coordinate a broad cross-functional team to deliver measurable outcomes. A strong background in software sales and a focus on customer success are essential.