Senior CRM AE: AI-Driven Enterprise Wins

ServiceNow; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking an experienced CRM Prime Account Executive to shape and grow our CRM business. You will lead discovery, leverage value-based selling, and drive measurable outcomes for customer priorities and use cases.

Join a team that collaborates across Sales Specialists, Solutions Consultants, and Success resources to deliver strategic outcomes. Travel up to 50% may be required as part of a broader, enterprise-focused sales strategy.

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Track record of high quota attainment and consistently hitting annual sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

CRM/adjacent solutions

Executive relationships

AI in workflows

Travel up to 50%

Job description

ServiceNow is seeking an experienced CRM Prime Account Executive to shape and grow our CRM business. You will lead discovery, leverage value-based selling, and drive measurable outcomes for customer priorities and use cases.

Join a team that collaborates across Sales Specialists, Solutions Consultants, and Success resources to deliver strategic outcomes. Travel up to 50% may be required as part of a broader, enterprise-focused sales strategy.