Senior AI-Driven CRM Growth Executive

ServiceNow; San Diego (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

ServiceNow is seeking a CRM Prime Account Executive to drive the CRM business with curiosity, confidence, and the technical fluency to demonstrate value. You will lead discovery, present compelling demos, and articulate how CRM solutions unlock measurable business outcomes.

You will build executive relationships, develop account and territory plans, coordinate a cross‑functional team, and serve as a trusted advisor while pursuing opportunities and customer success.

Qualifications

• 10+ years of sales experience within software or solutions sales.
• Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across Call center, customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy with a broad virtual team.
• Be a trusted advisor to customers by understanding their business and advising on how ServiceNow CRM can help achieve goals.
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, adoption, and expansion opportunities.

Skills

CRM Sales

Enterprise Accounts

AI in CRM

Executive relationships

Value selling

Forecasting & pipeline

Job description

ServiceNow is seeking a CRM Prime Account Executive to drive the CRM business with curiosity, confidence, and the technical fluency to demonstrate value. You will lead discovery, present compelling demos, and articulate how CRM solutions unlock measurable business outcomes.

You will build executive relationships, develop account and territory plans, coordinate a cross‑functional team, and serve as a trusted advisor while pursuing opportunities and customer success.