Senior CRM AI-Powered Account Executive

ServiceNow; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking a CRM Prime Account Executive to shape our CRM business and drive value-based selling across experienced buyers. You will lead discovery sessions, present demonstrations, and partner with executives to secure CRM investments that align with strategic priorities.

The role demands strong C-suite engagement and a proven track record in software/SaaS sales. You will develop account and territory plans, manage cross-functional teams, and map client relationships to maximize

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• 5+ years selling CRM or transferable front office SaaS applications (i.e CSM, FSM, Source to Pay)
• Strong preference of success selling to ENT segment (5K+ employees) and industry (HCLS)
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Track record of high quota attainment and consistently hitting annual sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience promoting a customer success focus in a 'win as a team' environment
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

CRM software sales

Enterprise software sales

Executive relationships

AI in sales

Travel readiness

Job description

ServiceNow is seeking a CRM Prime Account Executive to shape our CRM business and drive value-based selling across experienced buyers. You will lead discovery sessions, present demonstrations, and partner with executives to secure CRM investments that align with strategic priorities.

The role demands strong C-suite engagement and a proven track record in software/SaaS sales. You will develop account and territory plans, manage cross-functional teams, and map client relationships to maximize