Senior CRM AE: AI-Driven Enterprise Growth

ServiceNow; Washington (District of Columbia); On-site; USD 145,000 - 240,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an experienced Sr.CRM Prime Account Executive to lead CRM opportunities with Fortune 500-scale customers in the US. You will build executive relationships, run discovery, present value-based selling, and close strategic deals that transform customers’ CRM capabilities with ServiceNow solutions.

The role emphasizes AI-aware selling, cross-functional collaboration, and a willingness to travel up to 50%.

Qualifications

• 10+ years of sales experience within software or solutions sales organizations.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a team environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers; understand CRM priorities and purchasing process.
• Develop account and territory plans identifying priority customers and growth opportunities.
• Oversee client relationship mapping and lead across a broad virtual team.
• Be a trusted advisor to customers by understanding their business and how ServiceNow CRM can help achieve goals.
• Hold Customer Business Reviews to understand use case and objectives, adoption, and expansion opportunities.

Skills

Sales experience

C-level relationships

Quota attainment

AI in sales

Customer success focus

Travel up to 50%

Job description

ServiceNow is seeking an experienced Sr.CRM Prime Account Executive to lead CRM opportunities with Fortune 500-scale customers in the US. You will build executive relationships, run discovery, present value-based selling, and close strategic deals that transform customers’ CRM capabilities with ServiceNow solutions.

The role emphasizes AI-aware selling, cross-functional collaboration, and a willingness to travel up to 50%.