Senior CRM AE — AI-Driven Growth

ServiceNow

San Diego (CA)

On-site

USD 131,000 - 191,000

Full time

3 days ago

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a CRM Prime Account Executive to lead transformational CRM opportunities with top customers. You will present, demo, and advocate for ServiceNow CRM solutions, shaping strategy and value delivery to stakeholders.

You will build executive relationships, map accounts, and drive cross-functional collaboration to win business. You will travel up to 50% and leverage AI insights to influence decision-makers, delivering measurable outcomes and expanding CRM footprints across lines

Qualifications

10+ years of sales experience within software or solutions sales.
Experience establishing trusted relationships with current and prospective clients and cross-functional teams.
Experience producing new business, negotiating deals, and maintaining C-Level relationships.

Responsibilities

Sell to line-of-business owners across Call Center, Customer Service, Field Operations, Revenue Operations and Sales teams.
Build relationships with customer executives and decision makers and understand CRM priorities and buying processes.
Develop account and territory plans locating priority customers and growth opportunities.
Coordinate across a broad virtual team to execute account strategy and drive outcomes.
Act as trusted advisor, aligning ServiceNow CRM to customer goals and ROI.
Conduct Customer Business Reviews to understand use cases, adoption, and expansion opportunities.