Senior CRM Prime AE: AI-Driven Enterprise Growth (Remote)

ServiceNow; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a CRM Prime Account Executive in the United States to drive growth in CRM solutions for enterprise customers. You will lead discovery sessions, deliver value-based selling, and advance opportunities through executive-level conversations, aligning CRM use cases with strategic priorities.

This role requires deep SaaS experience, a track record of quota attainment, and willingness to travel up to 50%.

Qualifications

• 10+ years of sales experience within software or solutions sales organizations.
• 5+ years selling CRM or transferable front office SaaS applications (i.e. CSM, FSM, Source to Pay).
• Strong preference for success selling to ENT segment (5K+ employees) and industry (HCLS).
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience integrating AI into work processes, decision-making, or problem-solving.
• Promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.).
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals.
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

CRM/SaaS sales

Enterprise focus

Relationship building

Negotiation

Quota attainment

AI integration

Customer-first culture

Travel readiness

Job description

ServiceNow is seeking a CRM Prime Account Executive in the United States to drive growth in CRM solutions for enterprise customers. You will lead discovery sessions, deliver value-based selling, and advance opportunities through executive-level conversations, aligning CRM use cases with strategic priorities.

This role requires deep SaaS experience, a track record of quota attainment, and willingness to travel up to 50%.