Senior CRM & AI Solutions Account Executive

ServiceNow; New York (NY); On-site; USD 139,000 - 230,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow is seeking a Sr. CRM Account Executive - Business Services in New York. You will own the full CRM/Customer Workflow sales cycle, build senior-level relationships, and partner with cross-functional teams to drive outcomes and revenue growth.

Ideal candidates have AE experience, a strong ROI mindset, and a track record in enterprise sales with AI-enabled workflows. Travel 30–50% is required. Base pay ranges widely with equity and incentives.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 7+ years ROI experience for specialty solutions to lead wins.
• Experience as an AE or in a sales/customer service role.
• Understanding of business sales processes.
• Travel requirement: 30-50%

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment

Skills

AI integration

Enterprise sales

ROI analysis

Sales process

AE experience

Job description

ServiceNow is seeking a Sr. CRM Account Executive - Business Services in New York. You will own the full CRM/Customer Workflow sales cycle, build senior-level relationships, and partner with cross-functional teams to drive outcomes and revenue growth.

Ideal candidates have AE experience, a strong ROI mindset, and a track record in enterprise sales with AI-enabled workflows. Travel 30–50% is required. Base pay ranges widely with equity and incentives.