Senior CRM Account Executive - AI-Driven Customer Workflows

ServiceNow; New York (NY); On-site; USD 139,000 - 230,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr. CRM Account Executive - Business Services in the United States.

You will own the full sales cycle for CRM and Customer Workflow opportunities, build executive relationships, and align customer priorities with ServiceNow solutions to drive digital transformation. You will collaborate with Solution Consulting, Customer Success, Marketing, and leadership to develop account strategies, drive outcomes, and expand the footprint.

Qualifications

• Experience integrating AI into work processes or analyzing AI-driven insights.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win.
• Experience as an AE, or in alternative sales/ customer service role.
• Understanding of business sales processes.
• Travel required: 30-50%.

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Skills

AI integration

AE experience

ROI analysis

Job description

ServiceNow is seeking a Sr. CRM Account Executive - Business Services in the United States.

You will own the full sales cycle for CRM and Customer Workflow opportunities, build executive relationships, and align customer priorities with ServiceNow solutions to drive digital transformation. You will collaborate with Solution Consulting, Customer Success, Marketing, and leadership to develop account strategies, drive outcomes, and expand the footprint.