Head of CRM Sales & AI Growth

ServiceNow, Inc.; Chicago (IL); On-site; USD 151,000 - 225,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking a high-impact sales leader to build and drive a CRM account executive team in the region. You will shape territory strategy, coordinate with Sales Ops, and lead opportunities to closure while aligning with executive stakeholders.

The role emphasizes AI integration in sales processes, strategic planning, and building long-term executive relationships to grow revenue and customer success.

Qualifications

• Experience integrating AI into workflows and decision making.
• Proven track record in new business sales with C-level negotiations.
• Strong ability to recruit, coach, and manage high-performing sales teams.
• Strategic thinking with analytical and financial planning skills to meet quotas.

Responsibilities

• Build a team of direct CRM Account Executives to drive rapid new business sales growth in the region.
• Develop territories and quota for the sales team and communicate performance expectations.
• Manage and report accurate forecast and pipeline.
• Achieve annual sales goals quarterly and annually.
• Engage in C-level meetings to understand customer business requirements.
• Build relationships with Solution Consulting, Business Units, and Marketing.

Skills

AI integration

New business sales

Team recruitment & coaching

Strategic thinking

CRM forecasting & pipeline

Sales operations collaboration

C-level relationship building

Adaptive leadership

Job description

ServiceNow, Inc. is seeking a high-impact sales leader to build and drive a CRM account executive team in the region. You will shape territory strategy, coordinate with Sales Ops, and lead opportunities to closure while aligning with executive stakeholders.

The role emphasizes AI integration in sales processes, strategic planning, and building long-term executive relationships to grow revenue and customer success.